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VIP Passenger Transport Terms and Conditions

  1. General Provisions
    1.1. These terms regulate the provision of VIP passenger transport services by Peregrine Transfer OÜ (hereinafter referred to as the Carrier).
    1.2. Ordering the service signifies the Client’s full acceptance of these terms.
    1.3. The terms may be supplemented by an individual agreement or contract based on a specific order.
  2. Order Placement and Confirmation
    2.1. Orders can be placed by phone, email, or through an online form.
    2.2. An order is considered confirmed once the Client or their representative signs a guarantee letter acknowledging the transport terms and the price list of Peregrine Transfer OÜ.
    2.3. If it is later determined that the person who signed the document had no authority from the Client, the contract is deemed to be concluded between the Carrier and the signatory. In this case, the signatory bears full responsibility for fulfilling the order and paying the issued invoices.
    2.4. The service is considered confirmed after written confirmation from the Carrier and, if necessary, prepayment.
    2.5. The Client is obliged to provide accurate information regarding the pick-up time, address, route, number of passengers, and additional requests.
  3. Pricing and Payment
    3.1. Rates are calculated individually and depend on the route, vehicle class, trip duration, waiting time, and additional services.
    3.2. The trip time starts when the vehicle arrives at the address provided by the Client and ends upon arrival at the destination, if the destination is within the city limits of Tallinn.
    3.3. If the trip starts and/or ends outside the city of Tallinn, the service cost includes travel to the Client and/or return to the garage located in the Lasnamäe district of Tallinn.
    3.4. Payment is made according to the issued invoice or on site — as agreed in advance.
    3.5. If the order is canceled less than 24 hours before the scheduled vehicle arrival, the Carrier has the right to withhold up to 50% of the service cost.
    3.6. In case of a no-show by the Client without prior notice, the full service fee is charged.
  4. Service Level and Confidentiality
    4.1. All vehicles are provided in excellent technical and visual condition.
    4.2. Drivers are specially trained, speak foreign languages, and are required to follow professional ethics.
    4.3. The Carrier guarantees full confidentiality of information regarding the route, schedule, and passengers.
  5. Liability of the Parties
    5.1. The Carrier is not responsible for delays due to circumstances beyond its control (road conditions, weather, actions of third parties, force majeure).
    5.2. The Client is financially responsible for any damage to the vehicle interior or equipment caused by themselves or accompanying persons.
    5.3. If the Client is more than 30 minutes late without prior notice, the service is considered provided unless otherwise agreed.
  6. Safety and Conduct
    6.1. Smoking, consumption of alcohol or drugs, and aggressive behavior are strictly prohibited in the vehicle.
    6.2. The Carrier has the right to terminate the trip if the actions of the Client or accompanying persons threaten the safety of the driver or the integrity of the vehicle.
    6.3. Additional security or escort services can be arranged upon prior request.
  7. Force Majeure
    7.1. The Parties are exempt from liability for partial or full non-performance of obligations under the contract if caused by force majeure: natural disasters, accidents, strikes, emergencies, military actions, etc.
    7.2. The Party affected by the force majeure must notify the other Party immediately.
  8. Dispute Resolution
    8.1. All disputes and disagreements arising from the execution of these transport terms shall be resolved through negotiations.
    8.2. If an agreement cannot be reached, the dispute shall be resolved in accordance with the laws of the Republic of Estonia, at the registered location of the Carrier.
  9. Claims Procedure
    9.1. All claims regarding the quality of services rendered must be submitted in writing within 24 hours of the incident.
    9.2. A representative of the Carrier must be called to the scene for the claim to be reviewed.
    9.3. Claims submitted after the deadline or without the presence of the Carrier’s representative will not be considered.

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Peregrine Transfer delivers luxury transportation and private transfer solutions tailored for highend clients seeking comfort, style, and reliability.

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